Vice President, Client Success-2606100SB02

Chicago, IL
Full Time
Infrastructure
Manager/Supervisor
About Us
Ardmore Roderick is a full-service infrastructure solutions firm that specializes in Utilities, Transportation, Aviation, Rail and Transit, Building and Facilities Projects. We are headquartered in Chicago, IL with offices in Florida, Illinois, North Carolina, Ohio, Pennsylvania, Tennessee and Texas.
 
Our Vision
Reimagining infrastructure to improve lives and communities

Our Mission
Transforming communities by empowering the best minds to deliver innovative infrastructure solutions.
 
Our Values
We Care: especially about excellence, impact, innovation, inclusion and safety
 
Job Overview
We are seeking a new Vice President, Client Success to join our team at Ardmore Roderick. As a Vice President, Client Success, you will join a team of infrastructure solutions experts working to solve our client’s ever evolving project needs.  This role can be based at any of our US Ardmore Roderick locations and will require frequent travel to engage with the executive leadership team, employees, clients and partners.
The Vice President, Client Success will be responsible for leading the firm's national growth strategy, strengthening client relationships and building a high-performance business development culture across the organization.  The successful candidate will develop and institutionalize a disciplined approach to market growth while fostering the entrepreneurial spirit that drives innovation, client trust and long-term success.  The role will partner closely with executive leadership, market leaders and operational teams to accelerate revenue growth, expand key client relationships, improve win rates and elevate the firm's brand and market position.  The role will also serve as the firm's chief growth catalyst, ensuring that business development becomes a shared organizational capability rather than the responsibility of a select few.

Key Responsibilities
  • Growth Strategy & Market Expansion
    • Develop and execute the firm's enterprise growth strategy
    • Identify priority markets, end-markets, geographies and strategic accounts
    • Create annual and multi-year growth plans aligned with company strategic plan and corporate objectives
    • Analyze market trends, client needs, competitive dynamics and emerging opportunities
    • Partner with executive leadership to evaluate acquisitions, partnerships and market entry opportunities
  • Client Success & Relationship Management
    • Build executive-level relationships with key clients and stakeholders
    • Develop strategic account management practices and processes
    • Increase client retention, repeat business and market share
    • Lead client satisfaction measurement programs
  • Business Development Leadership
    • Establish clear sales processes, pipeline management standards and opportunity tracking
    • Improve pursuit strategy, capture planning and proposal effectiveness
    • Drive accountability for growth performance across all market sectors
    • Lead major pursuits and strategic opportunities
  • Culture and Capability Building
    • Coach and mentor market leaders, project managers, and technical professionals in business development
    • Develop training programs that strengthen client engagement and seller-doer capabilities
    • Create incentives and recognition programs that reinforce growth behaviors
    • Champion collaboration across regions, markets, and disciplines
  • Marketing and Brand Alignment
    • Partner with marketing and communications leadership to align growth initiatives with brand strategy and industry visibility
    • Ensure marketing investments support targeted growth objectives
    • Improve lead generation and market awareness activities
  • Performance Management
  • Establish firmwide growth KPIs and reporting
  • Monitor pipeline health, win rates, client retention and revenue growth
  • Lead quarterly growth reviews with market leaders
  • Drive data-informed decision making across the organization
Required Qualifications
  • Bachelor's degree in engineering, architecture, construction management or related field of study
  • 15+ years of experience in engineering, architecture, construction, professional services or related consulting industries
  • Demonstrated success leading regional and/or enterprise growth initiatives
  • Proven experience building and scaling business development organizations
  • Strong understanding of seller-doer environments
  • Strategic thinker with strong execution capability
  • Proven record of driving revenue growth and expanding strategic client relationships
  • Highly collaborative and influential
  • Comfortable balancing accountability with empowerment
  • Executive presence and credibility with clients, partners and senior leaders
  • Passionate about developing people and creating organizational capability
  • Have a team player mindset with the ability to communicate and influence proficiently in written and verbal forms
  • Have exceptional organizational skills that help drive firmwide revenue and sales growth
Preferred Qualifications
  • Advanced degrees in business management, engineering or organizational growth
  • PE license 
Benefits
  • We offer Medical, Dental, and Vision Plans
  • 401K, Paid Maternity Leave, Competitive PTO
  • Employee Assistance Program (EAP) and more 
Sponsorship and relocation are not available for this opportunity. 

Ardmore Roderick is an Equal Employment Opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability status, protected veteran status, or any other characteristic protected by local, state, or federal law. Ardmore Roderick participates in E-Verify.
 
We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Please reach out to us if you require reasonable accommodation in responding to a job announcement, interviewing, or otherwise participating in the employee selection process.

Salary Range: $220,480-299,520, Ardmore Roderick is providing the compensation range that the company believes it might pay and/or offer for this position, based on the successful applicant’s education, experience, knowledge, skills and abilities in addition to internal equity and specific geographic location.
 
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